As companies seek to improve productivity, collaboration and growth, many industry leaders are moving to Microsoft Dynamics 365. Not only does Dynamics 365 have seamless integration with other Microsoft products including the Office Suite, Power BI, Power Apps, Power Automate and more, but it also includes strong functionality for warehouse, retail and call center environments. A Forrester Consulting Total Economic Impact™ (TEI) study found a potential return on investment (ROI) of 60 percent that enterprises could realize by deploying Microsoft Dynamics 365 for Finance and Operations.
Before undertaking the move to Dynamics 365, there are several key considerations all businesses should carefully evaluate:
Key Decision #1: What Custom Software Can Be Retired?
Moving to Dynamics 365 offers a huge opportunity to turn a page on custom software and use the powerful functionality built into Dynamics 365 to support the vast majority of business processes. Doing so ensures the business is using proven, leading practices that can be supported for the long haul. Custom software should be identified upfront, compared to standard functionality in D365, and a strategy for replacement put in place.
Key Decision #2: Identify Needed Best of Breed Software for D365
When evaluating how to leverage the capabilities within D365, it is also important to explore the constellation of best-of-breed applications available on AppSource for D365.
These applications are certified, tested and proven, offering powerful leading industry practices while avoiding the challenges of custom software.
For example, leading furniture retailer American Freight leverages Microsoft D365, along with a third-party best-of-breed unified commerce platform on AppSource to help unify commerce across more than 300 retail stores. enVista’s Enspire Unified Commerce Platform, including point of sale, order management system and product information management provided better enterprise inventory visibility, optimized sales order processes and enabled available-to-promise (ATP) across stores. It also reduced checkout time to less than three minutes improving the customer experience.
Key Decision #3- Choose the Right Type of License Agreement
Users have choices when it comes to licensing Microsoft clouds, with options for pricing and capabilities designed for flexibility. How can an organization choose what is best for its unique situation?
As a rule of thumb, organizations with more than 500 users are better off using an enterprise agreement (EA), whereas smaller businesses needing more flexibility should consider the cloud service provider (CSP) agreement. However, every business is different, and enVista collaborates with clients to help make an informed decision based on specific business needs.
Key Decision #4- Choosing the Right Partner
Finding the right partner to help guide and or implement a transition to Dynamics 365 is one of the most important decisions a company can make. Some key criteria to consider include:
Software Expertise - Many independent software vendors (ISVs) and value-added resellers (VARs) claim to have the right software expertise, but too few have the right certifications. enVista, for example, is a Gold-Certified partner on all three Microsoft clouds: Azure, O365 and D365.
Industry Expertise - With today’s integrated supply chains, look for an implementation partner with extensive industry expertise in manufacturing, retail, unified commerce and distribution. Such a partner will be able to review existing business processes end-to-end, find ways to optimize them and provide best practices moving forward.
Cultural Fit - ERP transformations can be long-term endeavors that tax the energy of even the most seasoned professional. Having an implementation partner that is ethical, professional, customer-centric, innovative and willing to help make tough decisions as a true trusted advisor is the key to success. As businesses consider potential implementation partners, the spirit of true collaboration and mutual success is critical.
As businesses look for helTp in making these decisions or moving forward with a transition to Dynamics 365, enVista is ready to help. enVista combines strong Microsoft expertise, a 97.6 percent customer retention rate and unparalleled industry experience across manufacturing, retail, commerce and logistics.
About Bobby Zvonchenko
Joining enVista in 2019, Bobby Zvonchenko is an Account Executive focused on Enterprise Solutions, including Microsoft Dynamics 365 for Finance and Operations, BI, CRM, AI, IoT and Mixed Reality HoloLens.